For order and tracking support, orders ship only to valid addresses in the United States, and every U.S. order receives Free standard shipping without a minimum order value.
Order Processing
Within the customer-care standard, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Tracking
To clarify the delivery standard, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.
Estimated Transit Time
Under this Shipping Policy, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.
Cancellations, Returns, and Taxes
Under the stated fulfillment timeline, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. As part of our U.S. delivery service, Taxes are collected as required by applicable law.
Address Accuracy and Delivery Issues
Within our shipping process, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
Merchant and Customer Care Information
To explain the shipping process, Store name: Sun Bum
For U.S. order fulfillment, Contact email: Support@SunBan.shop
For customer reference, Phone: 8143237989
To keep delivery expectations clear, Physical and return address: 5 Endicott Dr, Warwick, RI 02886, US
For consistent shipment handling, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).