To keep communications accurate, contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.
Order Requests
To support a timely response, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Customer Care Hours
Under the applicable store policy, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.
Merchant and Customer Care Information
For customer-care requests, Store name: Sun Bum
To help us respond efficiently, Contact email: Support@SunBan.shop
To protect account information, Phone: 8143237989
To route the request correctly, Physical and return address: 5 Endicott Dr, Warwick, RI 02886, US
Within our customer-care process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).