Refund Policy

Within the customer-care process, for U.S. orders, our customer-friendly return standard is a 30-day no-reason return and exchange policy beginning on the delivery date.

Return Condition

For consistent return handling, Except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.

Exchanges

Under the return and exchange standard, approved exchanges are available during the same 30-day period. We may ship the replacement after the returned item is received or otherwise resolve the exchange with you.

Order Cancellation

For customer reference, you may request cancellation before an order ships. After shipment, the order is handled under this Refund Policy.

Items That Cannot Be Returned

To keep eligibility clear, The no-reason non-returnable categories are custom-made goods, clearance items or Final Sale items, gift cards, and opened intimate or hygiene-sensitive items. These exclusions do not limit remedies for damaged, defective, incorrect, or missing items where applicable law provides protection.

Refunds

To explain the available remedy, after we receive and inspect the return, an approved refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.

How to Start a Return or Exchange

Under this Refund Policy, contact us before sending an item back. We will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Within our return process, Unauthorized returns may be delayed.

To clarify return responsibilities, we provide a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, missing, or other quality-issue items.