FAQ

As a general rule, these answers summarize our store policies. The full policy pages control if more detail is needed.

What should I expect regarding taxes at checkout?

Under the applicable policy, Taxes are collected as required by applicable law.

When may I ask to cancel an order?

For policy guidance, you may request cancellation before shipment. After shipment, the Refund Policy applies.

Is tracking supplied after my order ships?

Within the store policy framework, Yes. A tracking number is provided after every order ships.

What is the posting window for an approved refund?

For a clearer overview, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

What cards can I use, and are charges processed in USD?

To clarify the customer-care standard, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

What types of products are offered?

When more detail is useful, the live catalog features the products shown in the store's current live catalog. Each product listing provides its applicable use, care, and safety information.

What is the delivery area, and how is standard shipping priced?

In this summary, we ship only within the United States, and free standard shipping applies to every U.S. order.

Are any items ineligible for a change-of-mind return?

In practical terms, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

What processing and transit timing should I expect?

For immediate reference, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

How does the 30-day return and exchange period work?

For a concise answer, Yes. We offer a 30-day no-reason return and exchange period after delivery.

How are return-shipping costs handled?

For customer reference, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.